Large Retailers E-commerce Paack Thermo About us

Modification of my order

Where does Paack deliver in the UK?

Paack is ever-expanding so watch this space for scheduled time-slot and carbon net zero delivery opportunities coming to you soon! 

Paack currently operates throughout Greater London, but will be landing in other large cities across the UK shortly.

There has been a problem with my delivery address on the first attempt

There might be a typo or another issue preventing us from being able to locate your address. 

Please check the tracking page where you may have the option to review this and manually update it.

If the option to update your address has not been enabled by your retailer, you can contact the retailer or Paack directly, confirming the correct address. 

Can I change my delivery date / time slot?

When you place your order, you will be asked to confirm your preference regarding the delivery date and time slot. 

If you need to amend your preference, you may find that this option has been enabled for you on the tracking page by your retailer.

If this is not the case, we would advise for you to contact your retailer directly to make a request.

I no longer want to receive my parcel

If you wish for your parcel to be returned to the retailer, we would advise for you to communicate this request to the retailer as soon as possible. 

Please be advised that if your parcel is scheduled to be delivered shortly, your request may not be received in time. In this case, you also have the option of rejecting the delivery when the driver arrives.

Can I change the delivery address?

When you place your order, you will be asked to confirm the delivery address. 

If you need to subsequently amend these details, you may find that this option has been enabled for you on the tracking page. If this is not the case, we would advise for you to contact the retailer directly to make a request.