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Other questions

Can my parcel be left with a neighbour or in a safe space?

Unless you have specifically requested for our team not to do so, we may leave your parcel in a discreet location on the property or with the closest available neighbour.

Any deliveries that complete in this manner will have all information captured and provided to you immediately via email.

How many times will you attempt my delivery?

The number of delivery attempts scheduled will depend on the retailer’s agreement with Paack. 

For more information, we would advise for you to check with the retailer.

What happens if my parcel is being returned to the retailer?

As the parcel is no longer in Paack’s possession, we would advise for you to contact the retailer directly for the most rapid resolution. 

How can I advise the driver of specific delivery instructions?

When you are placing your order, you should have the option to specify delivery instructions that will be passed on to our team. 

If you wish to communicate any instruction at a later point, we cannot guarantee that the instruction will reach the delivery team before the attempt, but we will do our best to ensure that it does.

I would like Paack to deliver for my business

We would love to hear from you!

For all business inquiries, please use our contact form and select the option "I'm a retailer or brand wanting to learn more about Paack".

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In accordance with Article 13 of the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Article 11 of Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights, we inform you that your personal data will be incorporated into the information systems belonging to PAACK LOGISTICS IBERIA, S.L.U for the purpose of responding to your enquiries and requests. The legal basis for its processing is your express consent. In addition, we inform you that companies within the PAACK Group and the necessary third parties may receive your data in order to provide the services. At any time, you can exercise your rights of access, rectification, deletion, limitation, portability or opposition to the processing of your data, and make a complaint if you believe that PAACK LOGISTICS IBERIA, S.L.U. is processing your personal data inappropriately, by sending a written communication to the address Vía Augusta, n.º 17, Principal, 08006 Barcelona, or via the email address gdpr@paack.co. For more information about the processing of your personal data, please see our Privacy Policy. (*)