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FAQs

Where is my order?

Upon dispatch, you will receive a tracking link from Paack to follow your delivery. 

If the first delivery attempt is unsuccessful, we will either re-attempt on another day or leave your parcel with the closest available neighbour, unless previously instructed not to do so. 


If you have not yet received confirmation that your parcel has been dispatched, we suggest you to contact the retailer for more information. 

After several unsuccessful delivery attempts, your parcel will be returned to the retailer.

Paack’s response to Covid-19

Paack is adopting extra precautionary measures when delivering in order to keep parcel recipients both safe and reassured.

If you have a specific instruction regarding your delivery, please indicate this when placing your order.

Paack is also taking all the necessary measures to keep our team protected and feel comfortable in the workplace.  

How can I track my delivery?

You can track your parcel and check the status in real time via the tracking link received upon dispatch or on our website directly.

You will need your tracking number and the delivery postcode.

I no longer want to receive my parcel

If you wish for your parcel to be returned to the retailer, we would advise for you to communicate this request to the retailer as soon as possible. 

Please be advised that if your parcel is scheduled to be delivered shortly, your request may not be received in time. In this case, you also have the option of rejecting the delivery when the driver arrives.

I would like Paack to deliver for my business

We would love to hear from you!  For all business inquiries, please use our contact form and select the option "I'm a retailer or brand wanting to learn more about Paack".